Working with Agencies

For many manufacturers, the move into D2C brings a new reality: you can’t do everything yourself. Skills like SEO, paid advertising, email automation, or conversion optimisation are specialist areas. Hiring for all of them in-house is expensive and often unrealistic. This is where agencies come in.

Agencies can accelerate your journey, fill skills gaps, and provide the fresh perspective you need. But choosing and working with an agency is not the same as hiring a member of staff. It requires clarity, partnership, and the right expectations.

Why Agencies Add Value

The biggest advantage of working with an agency is focus. You gain access to a team that lives and breathes digital growth, often across multiple clients and industries. That exposure means they know what works, what doesn’t, and how to avoid common pitfalls.

Agencies also give you flexibility. You can scale support up or down without the long-term commitment of a permanent hire. For manufacturers just starting out in D2C, this can be a cost-effective way to access senior-level expertise without taking on full-time salaries.

What to Expect

A good agency will take time to understand your products, your customers, and your business model. They won’t just deliver activity – they’ll challenge your thinking, highlight risks, and help shape strategy. Expect them to provide clear plans, transparent reporting, and honest feedback, even when it’s uncomfortable.

Training and knowledge transfer should also be part of the relationship. The best agencies want to upskill your team, not make you dependent on them forever.

What Not to Expect

An agency cannot replace internal ownership. You still need someone inside the business who is accountable for D2C performance. Without that, agencies are left guessing at priorities, and projects can drift.

They also can’t fix deeper business issues like poor product quality, lack of stock, or unsustainable pricing. Agencies amplify what you already have — if the foundations are weak, results will be too.

Choosing the Right Partner

Not all agencies are created equal. For manufacturers, it’s important to work with partners who understand the specific challenges of moving from wholesale to D2C. These include legacy processes, channel conflict with trade partners, and cultural resistance to digital change.

When reviewing options, ask for examples of work with other manufacturers, not just generic retail brands. Look for signs of transparency, such as clear pricing, regular communication, and willingness to share results openly. Chemistry matters too. You’ll be working closely together, so trust and alignment are essential.

Key Takeaway

Working with agencies can be one of the fastest ways to accelerate D2C growth, but only if you approach it as a partnership. Keep strategy and ownership in-house, lean on agencies for specialist skills, and choose partners who understand your world as a manufacturer.

Done well, agencies won’t just run campaigns – they’ll help you avoid missteps, build capability in your team, and keep your growth on track.